Frequently Asked Questions about the Rondom app

Yes. There are also programmes that you can follow yourself without any reimbursement. Together, we will look at what form of support is most suitable.

Yes. For treatments that are not fully reimbursed, we will inform you in advance about the costs and options.

The CooL programme is intended for adults who are eligible for a Combined Lifestyle Intervention (GLI). Certain conditions apply. Together, we will assess whether the programme is suitable for your situation.

Yes. To take part in the CooL programme, you will need a referral from your GP or medical specialist.

No. The programme focuses on a healthier lifestyle in the long term. Weight may change during the programme, but the emphasis is on sustainable habits relating to diet, exercise, behaviour and daily life.

Sometimes, during the programme, there is a need for extra support. In that case, we will work with you to determine what additional support might be appropriate.

CooL is a programme that lasts two years. This allows time to build new habits and makes it easier to stick to the changes.

The programme consists of a combination of individual support and group sessions. This allows for both personal goals and the sharing of experiences.

That doesn’t necessarily have to be a problem. Together, we’ll look at how you can get back on track with the programme and what options are available.

Yes. The CooL programme is covered by basic health insurance if you meet the eligibility criteria. Taking part in the CooL programme does not count towards your excess.

During the BeweegKuur programme, you will work with several healthcare professionals. The lifestyle coach will support you in making behavioural changes and adopting healthy habits. You may also receive support from a physiotherapist and a dietitian. The type of support you receive will depend on your situation.

This varies from participant to participant and is tailored to your personal situation. During the initial consultation, we will discuss what the programme involves and what support is appropriate.

BeweegKuur is available at our Bodegraven and Veenendaal centres.

No. BeweegKuur is not a sports programme. The programme helps you to gradually develop healthier habits relating to exercise, nutrition and daily behaviour.

During the initial consultation, we will discuss your health, lifestyle, goals and what you need to take the next steps. Based on this, we will draw up a plan for the way forward together.

Yes. A referral is always required to take part. Together, we will look at which conditions apply.

BeweegKuur is specifically designed to suit what is achievable for you. You don’t need to be sporty or fit to get started. Together, we’ll find a way of exercising that suits you.

During the maintenance programme, the focus is on sustaining the changes. You will look at how new habits fit into your daily life and how you can prevent a relapse.

BeweegKuur forms part of the Combined Lifestyle Intervention (GLI). If you meet the eligibility criteria, participation is covered by your basic health insurance. Participation in BeweegKuur does not count towards your excess.

During the initial phase, you will actively work on making lifestyle changes. You will receive guidance on exercise, nutrition and behaviour, and learn to build new habits step by step.

The number of sessions varies throughout the programme. You will receive information in advance about the structure and schedule.

No. The programme does not focus solely on exercise. It also addresses diet, behaviour and the development of habits that you can maintain in the long term.

If you meet the eligibility criteria for a GLI programme, the costs of the programme will be covered by your basic health insurance. Participation in the SLIMMER programme does not count towards your excess.

Yes. A referral is required to take part in the SLIMMER programme.

That can happen. Please get in touch with us so that we can work out together how you can continue with the process.

Sometimes, during the process, it becomes apparent that additional support is desirable. Together, we will discuss which options are suitable.

Sometimes it becomes apparent during the process that additional support is desirable. Together, we will discuss which options are suitable.

No, not usually. In many cases, you can register directly. Different conditions may apply for specific reimbursement options.

Yes. Once the programme has been completed, you can arrange individual coaching sessions whenever you need extra support or a follow-up session.

That depends on your goals, the level of guidance you feel comfortable with and how much support you would like to receive. Together, we’ll work out which programme suits you best.

Yes, that’s always possible. If it turns out that you would like more support, we’ll look at what additional support would be appropriate together.

Yes. One-off coaching sessions may be suitable if you would like occasional support without committing to a full programme.

You decide this together with your lifestyle coach. The support is tailored to your needs and goals.

That varies from person to person. Topics may include, for example, diet, exercise, sleep, relaxation, energy, stress and daily habits.

There is no fixed duration. The length of time depends on your needs, your goals and the type of support you choose.

Yes. You can take part in the Duo lifestyle coaching programme with someone close to you. For example, your partner, a family member or a friend. It is important, however, that you are both motivated to work on changing your lifestyle.

That depends on your goals, the level of guidance required and how much support feels appropriate. Together, we’ll work out which programme is the best fit.

Yes, that’s always possible. If it turns out that extra support would be helpful, we’ll look at what additional support would be suitable together.

Yes. Once the programme has been completed, you can schedule individual coaching sessions whenever you need extra support or a follow-up session.

No. You do not need to have exactly the same goal. However, it does help if you can support one another and are willing to work together towards healthier habits.

That’s perfectly normal. Everyone changes at their own pace. During the support programme, attention is paid to what each of you needs.

That depends on the package chosen, the number of sessions and the duration of the support.

Yes, that is certainly possible. Please contact us to discuss the options.

A reference is not necessary, but is of course permitted.

Yes, often. If you are insured with VGZ, the programme will be fully reimbursed in 2026. Reimbursement may vary with other insurers. See the page ‘Reimbursements for the Combined Lifestyle Intervention’ for more information.

This is because, by 2026, we will not yet have contracts with all health insurers. Consequently, not every insurer will reimburse the same amount.

That is possible. Whether you need to pay out of pocket depends on your health insurer and your policy. We will always let you know in advance if you will have to pay any excess. We also advise you to contact your health insurer. That way, you can be sure which reimbursement applies to your situation.

Before you start, we always discuss the programme’s costs, the expected reimbursement and any amount you may have to pay yourself. We also advise you to contact your health insurer. That way, you can be sure which reimbursement applies to your situation.

That depends on the type of support and the options available. Please contact us to discuss what would be most suitable.

Sometimes aids such as nicotine replacement therapies or medication can provide support when giving up smoking. The type of support that is appropriate varies from person to person and is always agreed with a healthcare professional.

A relapse does not mean that the programme has failed. Giving up smoking is often a process. Together, we will look at what you need to get back on track.

During the programme, you will receive guidance on changing your habits and dealing with moments when you would normally smoke. You will work step by step towards giving up and staying smoke-free.

Some people quit on their own. Others find that support helps them to stay motivated, cope better with difficult moments and stick with the changes for longer.

The programme lasts 3 months. This is followed by a 1-year aftercare programme. Appointments also take place during the aftercare programme.

Medicines and nicotine-based products can help you give up smoking. They help reduce your craving for cigarettes and can alleviate withdrawal symptoms. There are two types of aids:

1. Nicotine replacement therapies (NRT) You can buy these yourself at a chemist’s or pharmacy. For example, nicotine patches or nicotine gum.
2. Prescription medicines These are prescribed by your GP or specialist.

Nicotine replacement therapies are aids such as patches, chewing gum or lozenges. These contain a small amount of nicotine, but not the other harmful substances found in tobacco. They come in various forms:

• Plasters These release nicotine through the skin at intervals throughout the day.
• Chewing gum or lozenges You use these at times when you really feel the need for a cigarette.

This varies depending on the health insurer and your policy. Sometimes the costs are reimbursed in full or in part, and sometimes not at all. The conditions for reimbursement may also differ from one health insurer to another. We will provide you with as much information as possible about reimbursement before the programme starts. Are you unsure about your reimbursement? If so, please contact your health insurer and check your policy. That way, you can be sure which reimbursement applies to your situation.

A support tool alone is often not enough to enable you to give up smoking for good. Changing habits and behaviour plays an important role.

That is why, as part of our Stop Smoking Programme, you will receive support from a coach. In many cases, your health insurer will only reimburse the cost of aids if you are also taking part in the Stop Smoking Programme.

Usually, yes, but in some situations extra caution is needed. For example, if you are pregnant, have heart problems or high blood pressure.

You should therefore always discuss with your doctor whether smoking cessation aids are suitable for your situation.

Together with your coach, you will discuss which support tools you would like to use and what is best suited to your situation.

Your coach will enter this information on a form which you will take to your GP. The GP will then assess whether this option is suitable for you.

There are also medicines that are only available from a GP or specialist. Examples of these include bupropion and varenicline.

These medicines act on the brain. As a result, you may feel less of a need for a cigarette and smoking may feel less pleasant.

During the initial consultation, we will discuss together whether this is suitable for your situation.

Yes, some people experience side effects when using smoking cessation aids.

With nicotine patches, for example, this may include a dry mouth or red skin. With prescription medicines, side effects such as difficulty sleeping or headaches may occur.

Your coach will guide you in using the aids and will help you find solutions if you experience any side effects.

Yes. If you take part in our stop-smoking programme, you can make immediate use of stop-smoking aids.

Together with your coach, you will discuss which resources are best suited to your situation.

One-off coaching sessions are suitable if you need temporary support, a little extra help or a moment to reassess your direction.

That varies from person to person. Some people find that one or a few sessions are enough, whilst others opt for more support spread over a longer period.

Yes. Coaching sessions can often be effectively combined with an ongoing lifestyle programme.

The costs depend on the number of sessions and the duration of the support. We will inform you in advance about the options and rates, so that you know exactly where you stand.

You decide this together with your lifestyle coach. Discussions may, for example, cover habits, motivation, energy, balance, nutrition, exercise, sleep or sustaining change.

No. Sometimes you already know exactly what you want to work on, and sometimes you don’t. During our discussions, we’ll work together to identify what’s important to you.

You arrange appointments when additional support is required. There is no set frequency.

Weight-loss medication can, in some situations, help with weight loss. This is always assessed on the basis of your health, lifestyle and personal circumstances. Medication is not suitable for everyone.

The lifestyle coaches at Rondom Leefstijl do not prescribe medication for weight loss. Our lifestyle coaching focuses on supporting lifestyle changes. Medication is not routinely used as part of lifestyle coaching. If there are any questions about weight-loss medication, we will work with you to determine which approach or healthcare provider is most suitable.

No. Medication alone is no substitute for lifestyle coaching. When medication is prescribed, attention to diet, exercise, behaviour, sleep and daily routines remains important.

Medication alone is often not enough to bring about lasting change. Developing habits that fit in with your daily life remains important for long-term results.

No. Whether discontinuing medication is appropriate depends on several factors. Your health, previous attempts, your goals and the potential benefits and drawbacks are all taken into account.

Yes. Lifestyle coaching can provide support in adopting and maintaining healthy habits whilst taking medication.

That depends on the type of medication, the conditions and your insurance. Not all medication is reimbursed and sometimes additional conditions apply.

If you have any questions about unused medication, we will first discuss your situation, goals and expectations. We will then work with you to determine what support or next steps are appropriate.

Not always. The aim remains to work towards a lifestyle that you can maintain as well as possible. How long any medication is taken for varies from person to person.

After you’ve stopped, it remains important to pay attention to your habits and lifestyle. That’s why, during our support programme, we don’t just look at short-term results, but also at what you can maintain in the longer term.

The app is suitable for anyone who wants to work towards a healthy lifestyle.

Are you following a lifestyle programme with Rondom Leefstijl? If so, you can use the app for extra support during your programme. Even if you haven’t followed a lifestyle programme, you can take out a subscription and use the app independently.

The Rondom app helps you work towards a healthy lifestyle, step by step. You’ll find practical information, inspiration and tools to support you in achieving your personal goals. You can also stay in touch with a lifestyle coach and share experiences with other users.

No. It is up to you whether you want to use the app. The app is intended as additional support and helps you to stay focused on your lifestyle even between your appointments.

Would you like to use the app independently? If so, you’ll need to take out a subscription. Various rates apply. On the registration page, you will find an up-to-date overview of the subscription fees.

Are you following a lifestyle programme with Rondom Leefstijl? If so, you can use the app for free.

Yes. Once your lifestyle programme has finished, you can simply continue to use the app with a subscription. This means you’ll still have access to all the tools, inspiration and support in the app even after your coaching has ended.

Yes. Even if you haven’t followed a lifestyle programme with Rondom Leefstijl, you can still take out a subscription. This allows you to work on your health independently, making use of all the features the app has to offer.

The costs depend on your situation.

Have you followed a lifestyle programme with Rondom Leefstijl? If so, you’ll pay a lower subscription fee than if you were using the app independently. A special introductory rate applies to both subscriptions in the first year. You’ll find the current rates on the registration page.

The app offers various ways to help you maintain a healthy lifestyle. For example, you can:

• chatting with a healthcare professional;
• join the community;
• take part in personal challenges;
• track your daily activity;
• earning points for healthy choices;
• watch videos, read articles and take part in other inspiring activities.

You can choose which elements to use and what suits you best at that moment.

Yes. You can easily get in touch with a lifestyle coach from Rondom Leefstijl via the chat function. Do you have a question, would you like to discuss something, or could you do with some extra motivation? If so, you can send a message via the app.

The chat service is intended for brief enquiries and support. In the event of an emergency or medical symptoms, please always contact your GP.

The community is a place where users can meet, share experiences and motivate one another. You can join various groups and draw inspiration from others who are also working towards a healthy lifestyle.

Yes. The Rondom app is available for both iPhone and Android. Once you have registered, you will receive instructions on how to create your account and install the app.

Yes. You can link the app to the health app on your phone. This way, your daily steps are automatically tracked and you can easily monitor your progress.

Yes. By getting actively involved, you can earn points. You can redeem these points for various rewards within the app.

You can easily register via the registration form on our website. Choose the subscription that suits your situation. Once you have registered, you will receive an email from us with further instructions.

You can cancel your subscription at any time via the cancellation form on our website. Once we have received your cancellation request, we will send you a confirmation. Your subscription will then be terminated in accordance with the agreed terms and conditions.

iPhone: https://apps.apple.com/nl/app/rondom/id6535682493

Android: https://play.google.com/store/apps/details?id=nl.rondom.inbedrijfapp&hl=nl

On the login screen, click on ‘Forgotten your password?’. You will then receive an email allowing you to set a new password.

Please contact us via the chat function in the app. Are you unable to log in? If so, please contact Rondom. We’ll be happy to help you.

No. De Route offers additional support for your daily life. Your GP or specialist remains responsible for the diagnosis and treatment of cancer. However, with your consent, the case manager will, where necessary, liaise with your healthcare providers to ensure that the support is well co-ordinated.

The Oncology Route is still under development. The launch date has not yet been announced. Would you like to know when the Oncology Route will be available? If so, please complete the expression of interest form this page in. We will let you know as soon as we have more information about the launch.

The Oncology Route is for adults living with or after cancer who, alongside their medical treatment, are seeking support in their daily lives.

De Route can provide additional support for your daily life. Your existing treatment will continue. With your consent, we will liaise with your other healthcare providers where necessary.

The Mental Challenges Route is still under development. The start date has not yet been announced. Would you like to know when the Mental Challenges Route will be available? If so, please complete the expression of interest form this page in. We will let you know as soon as we have more information about the launch.

The Mental Health Challenges Programme is intended for adults with mild to moderate mental health issues. You do not need an official diagnosis. The Programme may also be suitable if mental health issues are linked to physical symptoms, work-related stress, bereavement or a prolonged period of overwork.

The Mental Health Challenges Programme is not intended for serious mental health issues or a crisis. In such cases, help from a GP or specialist mental health services is required.

The Chronic Pain Programme is intended for adults who have been experiencing pain for more than three months, or whose pain is lasting longer than expected during recovery. In addition to the care provided by their GP, medical specialist or pain clinic, they are seeking help with their daily lives.

De Route does not focus on a single type of pain or a single diagnosis. We look primarily at how long you have been in pain, how this affects your daily life and what you would like to improve.

Yes. The healthcare professionals within the Chronic Pain Programme have expertise in their own specialist fields. In addition, they have undertaken further training on chronic pain, its impact on daily life and collaboration with other healthcare professionals.

The case managers have also been specially trained for their role within the Route. They understand the impact that long-term pain can have on, for example, mobility, sleep, energy levels, work and daily activities. This enables them to work with you to determine what support is right for you and when consultation with your GP, specialist or pain clinic is required.

Reducing pain can be an important goal, but it is not the only one. With chronic pain, it is also important that you regain control, feel more confident about moving and are able to gradually build up your activities again.

We therefore focus primarily on what you want to be able to do again, even if the pain does not disappear completely straight away.

Yes. Fear that exercise might cause harm can lead you to do less and less. A physiotherapist can work with you to assess what is safe and achievable. You’ll build up your exercise gradually, step by step, so that you regain confidence in your body.

Yes. Long-term pain can affect your working hours, posture, concentration, energy levels and recovery. An occupational therapist can work with you to develop a manageable daily routine, adapt your tasks and achieve a better balance between work and recovery.

Yes, the Chronic Pain Programme can complement the care you are already receiving. Your GP, specialist or pain clinic remains responsible for your medical treatment. With your consent, we will liaise with them where necessary.

No. Your GP, practice nurse, diabetes nurse or medical specialist remains responsible for your medical diabetes care. De Route focuses on providing additional support with everyday life. However, with your consent, the case manager will, where necessary, liaise with your medical care providers to ensure that the support is well co-ordinated.

The Diabetes Route is still under development. The launch date has not yet been announced. Would you like to know when the Diabetes Route will be available? If so, please complete the expression of interest form this page in. We will let you know as soon as we have more information about the launch.

The Diabetes Route is intended for adults who, in addition to their medical treatment, are seeking help with managing diabetes in their daily lives. The type of diabetes is irrelevant in this context.

The Reuma Route is for people with various forms of rheumatism who, alongside their medical treatment, are seeking support in their daily lives. The type of rheumatism you have does not determine the support you receive. We focus primarily on the challenges you face, what you wish to achieve, the medical care you are already receiving, and what suits your lifestyle.

Yes. The healthcare professionals have undertaken additional training on rheumatism, the ‘Rheumatism Route’ approach and collaboration with other healthcare professionals.

The case managers have also been specially trained for their role within the Rheumatism Route. They have knowledge of rheumatism and the impact it can have on mobility, fatigue, work and daily activities. This enables them to work with you to determine what support is appropriate and when consultation with your GP or rheumatologist is required.

Yes. Your GP or rheumatologist remains responsible for your medical care, such as examinations, medication and the treatment of rheumatism. The Reuma Route focuses on providing additional support in your daily life. With your consent, we will consult your GP, rheumatologist or other healthcare professional where necessary.

Your GP or specialist remains responsible for your examinations, diagnosis, medication and medical treatment. They are often able to provide you with good support in these matters. However, during an appointment, there is not always enough time to discuss in detail everything else that affects how you feel and function.

Think of exercise, energy, sleep, stress, nutrition, feet, work, aids and daily activities. Help with these topics is often available, but spread across different healthcare providers and organisations. This can make it difficult to know where to turn and how all the advice fits together.

Within a Health Pathway, we bring this support together. Your case manager will help you get an overview and will work with you to determine which healthcare provider or combination of providers is best suited to your situation. With your consent, we will coordinate the support with your GP, specialist or other medical practitioner where necessary.

With a standard appointment, your care needs are often assessed by a single healthcare professional from a single discipline. Within a Route, we take a broader view.

This means, for example, that we pay attention to:

• physical functioning
• mental resilience
• lifestyle and daily routines
• work and participation
• the relationship between various symptoms and factors

This way, you won’t have to figure everything out for yourself, and it creates a sense of calm, clarity and coherence.

No. You do not follow a set programme. The Route is tailored to your situation, your goals, the medical care you are already receiving and what you are able to cope with at that time. Not every healthcare provider needs to be involved.

The case manager is your designated point of contact throughout the Route. Together, you will discuss the challenges you face, what you would like to achieve and what support would be most appropriate.

The case manager keeps track of everything, monitors your progress with you and ensures that the healthcare professionals involved work together effectively. If your situation changes, you will discuss together whether the plan needs to be adjusted.

That varies from person to person. The duration depends on your situation, your goals and the support you need.

When things are going well, the support you receive will gradually be reduced. You will increasingly be able to carry on on your own using what you have learnt. If you need help again later on, you can easily get in touch once more.

A Route does not have a fixed end date. You will regularly discuss with your case manager how things are going and whether you still need support.

Are you able to manage on your own and do you have a good grasp of your situation? If so, the level of support will be reduced. Together, you will also discuss what you can do if your symptoms return or get worse.

If you do need help again at a later date, you can contact your case manager once more.

Which healthcare services are covered varies depending on the healthcare provider, treatment and insurance policy. Some healthcare is covered by basic insurance. For other healthcare, you may need supplementary insurance or you may have to pay part of the cost yourself.

Your case manager will always work with you to determine what support is suitable and what options are available under your insurance cover. You will also be given a clear explanation of any potential costs in advance. That way, you’ll know exactly where you stand.

Whether you need a referral depends on the healthcare provider, the treatment and your insurance. Your case manager will look into this with you.

The Rondom app supports you during the Route. In the app, you can:

• view your appointments;
• track your goals and progress;
• find information, exercises and tips;
• completing questionnaires;
• chat easily with your healthcare providers.

This helps you keep track of things and stay involved with your Route even between appointments. The app does not replace personal contact, but helps you to stay in touch easily.

Are you unable or unwilling to use the app? In that case, we’ll discuss together what would suit you best.

Are your symptoms changing, or have you suddenly started to feel worse? If so, please discuss this with your case manager. Together, you can work out what needs to be done.

If you need medical care, the case manager will help you get in touch with, for example, your GP, a specialist or another suitable healthcare provider.

You can use the contact form on this page to let us know that you are interested. A member of staff from Rondom will contact you to briefly discuss your situation and any questions you may have.

Filling in the form is non-binding. Doing so does not automatically enrol you on a Route.